Frequently Asked Questions
Everything you need to know about your next Jackson guitar purchase.
How long will it take for my guitar to ship?
Orders for in-stock instruments are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location.
Do Jackson guitars come with a warranty?
Yes, all new Jackson guitars purchased through our official store come with a limited lifetime warranty covering defects in materials and workmanship.
What is your return policy for instruments?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the guitar in its original condition for a full refund, minus shipping costs.
Are the guitars inspected before they are shipped?
Every instrument undergoes a multi-point inspection and setup by our professional technicians to ensure it meets our quality standards and is ready to play out of the box.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm so you can pay for your gear over time.
Do you ship internationally?
Yes, we ship Jackson guitars to most countries worldwide. International shipping rates and import duties are calculated at checkout based on your destination.